Running a private club in this competitive environment seems to be increasingly difficult. Quality employees are more difficult to locate, hire and retain. Member preferences seem to change at a moment’s notice. Costs are ever-increasing. Surely, we can count on the fundamentals of math to keep us grounded and find solutions to our greatest pain points – something as simple as 1 + 1 = 2.
But - what if what separates great clubs involves suspending your belief in math? What if the answer lies in 1 + 1 = 3? Let me explain….
You may be asking “in what universe does 1+1 ever add up to 3?” In concrete, tangible terms it doesn’t, but the concept of 1+1=3 states that it is the intangible, the secret sauce, the mojo; whatever you call it that takes something to the next level and makes it great; so much so that it is greater than the sum of its parts. What makes certain clubs better than the sum of their parts? All clubs have warts, all managers make mistakes, yet the best clubs and managers in the business are associated with organizations and people that produce results that are consistently better than their peers.
As Springsteen noted about this synergy, each member of the E Street Band is uniquely qualified to play their instrument, and as such all of them are accomplished musicians in their own right. But together– TOGETHER- as a complete band they are great! The band- the sum of the musicians is greater than its parts. So, employees who are talented and have solid strengths can actually be activated to their fullest potential as part of a team: 1 + 1 = 3.
What are you doing as a leader of your club to create that magical environment? Some managers jump out of airplanes dressed as Santa Claus, others enjoy family meal in the employee cafeteria on a daily basis. Some dress up as the Easter Bunny for the club Easter Brunch. Some make a point to engage with every employee daily. The list is endless. The common theme is leaders work hard at creating an atmosphere and culture where they hire correctly, train sufficiently and allow each person to grow, thrive, and become better every day. They harness that energy and create greatness.
So if The Boss says 1+1=3, who is going to argue?