RCS Leadership Lounge

The More Things Change, Onboarding Stays the Same—Or Does It?

Jul 31, 2020

You may call it onboarding, induction, orientation, or enculturation. Whatever the label; the process used to welcome and train your new employees, it’s critical to their success and yours....

The Secret of Effective Communicators—It’s Not About You

Jul 24, 2020

As humans, we spend our lives communicating with those around us. As leaders we are expected to lead our staff and members by using thoughtful communication to convey messaging that is easy to...

A Mid-Summer to Remember

Jul 03, 2020

“How is your summer going?” An answer to this question used to bring about discussions of long days languishing by the pool, carting the kids to various summer camps, and vacation getaways to make...

Bringing Sunshine to a Cloudy Day

May 29, 2020
"We cannot control the winds, but we can adjust our sails”

As May rolls into June, I think we all can agree this is not the start to summer that we envisioned. Though the tide is beginning to...

But What About Your Kitchen Team?

May 22, 2020

At RCS, our team has been working hard to educate ourselves on the effects the global pandemic has had, and will continue to have, on our industry. It comes as no surprise that the Way Forward for...

Create Comfort with Cleanliness

May 15, 2020

As hospitality professionals, we hone our craft by creating experiences that leave our members and guests with happy, feel-good memories. Today, as we anticipate what the industry looks like in...

The Great Pause of 2020

May 01, 2020

Documenting the Coronavirus Pandemic for Future Members and Club Leaders

Change, Evolve and Succeed!

Apr 17, 2020

As society continues to evolve and clubs experience changing demands by a multi-generational membership for new products, amenities and services, clubs should be looking for ways to continuously...

Comfort food in Uncomfortable Times

Mar 27, 2020

Ah, the good old days just a couple of weeks ago when life as previously known was humming along and the many promises of spring were waxing. Seeking comfort in food, we could easily be tempted to...

These are Unprecedented Times. RSCU is Here for You.

Mar 20, 2020

These are challenging days as we all respond to the COVID-19 pandemic.