RCS Leadership Lounge

Rachel Carter

Rachel Carter
Rachel Carter comes to us with 20 years of professional country club and golf club experience. Recognized as one of the "Most Influential Women in the Club Industry" by Board Room Magazine, Rachel is a contributing writer for trade magazines including Golf Business, Club Director and Board Room Magazine and in a selection panelist for Distinguished Clubs. Most recently, Rachel was Assistant General Manager, Member Services at the prestigious Monterey Peninsula Country Club, Pebble Beach, a Platinum Club of the World (Club Leaders Forum) and Emerald Distinguished Club.​A graduate of the University of Nevada, Reno with additional marketing education at Stanford's Graduate School of Business, Rachel brings not only a wealth of knowledge from her professional experience but also an academic perspective to her work.‍

Recent Posts

Totally Overwhelmed at Work?

Jul 23, 2021

I recently had a long conversation with a manager who was feeling “totally overwhelmed”. She had several deadlines looming, stress with co-workers, and felt like she couldn’t even think straight she...

Take your RCSU Training Experience to the Next Level!

Jan 29, 2021

As we continue to look for ways to be helpful to our valued RCSU Subscribers, the RCS Team is thrilled to announce that starting February 2nd at 2PM EST we are launching RCSU Live! RCSU Live! is a...

The Great Pause of 2020

May 01, 2020

Documenting the Coronavirus Pandemic for Future Members and Club Leaders

Your Website is Not Your “Brand”

Nov 16, 2018
Your club has history. A lot of history. And while you want to pay tribute to the rich past, as the operator you are also looking to remain relevant in a very modern, fast-paced world. Sound...

Members Gone Wild

Oct 05, 2018

A member gets in another member’s face on the first tee and starts yelling expletives, irritated over who has priority on the tee. Fellow members and guests witness the incident and report it to the...

How Southwest Airlines Created an Amazing Customer Experience

Sep 07, 2018
  Inc Magazine recently featured a story in which a pilot for Southwest Airlines held a departing flight for 12 minutes in order to ensure a passenger was able to make the flight. The...

Totally Overwhelmed at Work?

Aug 10, 2018

Where to start when everything seems like a top priority

I recently had a long conversation with a manager who was feeling “totally overwhelmed”. She had several deadlines looming, stress with...