By definition, a crisis is considered a negative thing that forces organizations to batten down the hatches and weather the storm. But if this year has taught us anything it’s that a crisis also...

Working with a strategic plan is always a good idea, but there is no better than 2020. Global events can take our economy into a downturn; an election year can send shockwaves in many directions;...

You may call it onboarding, induction, orientation, or enculturation. Whatever the label; the process used to welcome and train your new employees, it’s critical to their success and yours. Employees...

As humans, we spend our lives communicating with those around us. As leaders we are expected to lead our staff and members by using thoughtful communication to convey messaging that is easy to...

“How is your summer going?” An answer to this question used to bring about discussions of long days languishing by the pool, carting the kids to various summer camps, and vacation getaways to make...

"We cannot control the winds, but we can adjust our sails”

As May rolls into June, I think we all can agree this is not the start to summer that we envisioned. Though the tide is beginning to turn...

At RCS, our team has been working hard to educate ourselves on the effects the global pandemic has had, and will continue to have, on our industry. It comes as no surprise that the Way Forward for...

As hospitality professionals, we hone our craft by creating experiences that leave our members and guests with happy, feel-good memories. Today, as we anticipate what the industry looks like in the...

Documenting the Coronavirus Pandemic for Future Members and Club Leaders

As society continues to evolve and clubs experience changing demands by a multi-generational membership for new products, amenities and services, clubs should be looking for ways to continuously...