As club leaders, we are continually challenged to elevate the member experience while adapting to ev...
In the exclusive world of private clubs, crafting exceptional experiences is the key to keeping memb...
As RCS Hospitality Group continues to celebrate International Women in History Month, we decided it ...
As RCS Hospitality Group proudly celebrates its 25th anniversary and International Women’s History M...
This is the third of a four-part series on workplace conversations. In the fast-paced world of hospi...
For the eighth consecutive year, RCS Hospitality Group has been awarded the prestigious Staff Traini...
This year marks RCS Hospitality Group’s 25th anniversary!
In hospitality, everything we do relies on our teams. Our workforce makes an emotional connection wi...
A motivated work environment is characterized by several key indicators such as cooperation, respect...
Greetings to all food-trend prognosticators, oracles, hedge-betters, and seers, and welcome to food ...
This is the final article in a five-part series.
This is the fourth in a five-part series.
Managing banquets and catering services is an integral part of ensuring the long-term success and vi...
This is the third in a five-part series.
This is the second in a five-part series.
This is the first of a five-part series.
Harvest time has finally arrived.
Consistency in hospitality is critical.
Private clubs demand leaders who excel in operational mastery.
Spring celebrations can count on many culinary ingredient guests. One such reveler is rhubarb.
Today's clubs host a wide range of complex demographics.
Golf Industry Gurus Scott Masse and James Cronk host Whitney Reid Pennell, President of RCS Hospital...
Earlier this week, Tiger Woods was inducted into the World Golf Hall of Fame.
2021 sure has brought some unexpected twists and turns. We are all ready for a new year bringing new...
How did this happen? It seems like the holiday season sneaks up on us quicker and quicker every year...
Just in time for the Harvest Moon to signal the autumnal equinox, chefs are waxing creative about se...
Imagine living your life, doing your job, and being judged within a space that is 4 inches wide, 16 ...
Here’s to beer! RCS wishes our fellow mortals a hearty “Happy International Beer Day!" Today is the ...
In the book, My Antonia, a story is told about a Russian wedding party in sleighs who are attacked b...
I recently had a long conversation with a manager who was feeling “totally overwhelmed”. She had sev...
Everyone, no matter what, has dealt with some sort of stress. Whether it be studying for a big test,...
Baseball is a game of failures.
‘The DNA of work has changed’: Many Americans want to keep working from home after the COVID-19 cris...
A few months ago, the New York Times published an article naming the emotion of languishing “the neg...
You read that right. It's not always all about the members.
This weekend kicks off the unofficial start of summer, and all signs are pointing to this summer bei...
Training staff and managers is an investment, not an expense. Yet, time and again when the ‘going ge...
Like all employers we are exploring ideas and out of the box thinking to solve the labor crisis we a...
The hospitality labor shortage is here to stay, and unfortunately will cause more disruption to the ...
When we think of first impressions, our brains naturally default to how we greet our members and cus...
As we continue to look for ways to be helpful to our valued RCSU Subscribers, the RCS Team is thrill...
Time is a funny thing.
Many moons ago, we discussed what the 2020 employment landscape was going to look like.
Oh 2020, how can we miss you if you don’t go away?
2020 has been a year of stops.
The RCS Hospitality Group is delighted to announce that for the fifth year in a row we have been nam...
The holidays are essentially here, and clubs find themselves presented with another opportunity to e...
Arnold Palmer once said, “Golf is deceptively simple, endlessly complicated.” I would like to borrow...
No one looks forward to delivering hard to hear news, or tough feedback.
Recently, we discussed the concept of how a crisis can be turned on its head and serve as an opportu...
By definition, a crisis is considered a negative thing that forces organizations to batten down the ...
Working with a strategic plan is always a good idea, but there is no better than 2020.
You may call it onboarding, induction, orientation, or enculturation.
As humans, we spend our lives communicating with those around us.
“How is your summer going?”
"We cannot control the winds, but we can adjust our sails."
At RCS, our team has been working hard to educate ourselves on the effects the global pandemic has h...
As hospitality professionals, we hone our craft by creating experiences that leave our members and g...
In a conversation recently, “The Great Pause” was used to describe how we will remember this period ...
As society continues to evolve and experience changing demands, clubs should be looking for ways to ...
Ah, the good old days just a couple of weeks ago when life as previously known was humming along and...
These are challenging days as we all respond to the COVID-19 pandemic.
These past few weeks the news has been filled with worrisome events that are impacting our communiti...
You may recall that at the beginning of the year we celebrated our 20th anniversary and discussed ho...
It is officially the most wonderful time of the year with the 2020 CMAA World Conference and Expo ki...
2020 brings extra celebration and reflection as this year marks the 20th anniversary of RCS! Last we...
As RCS travels the land in our endeavor to spread the good news of hospitality training, we frequent...
Just in time for a certain hospitality group’s collective giddyup to the Lone Star State, we thought...
We’ve had the pleasure of spending the past several days at the NGCOA Golf Business Conference and t...
Happy New Year from all of us at RCS! A new year brings much opportunity to reflect and remember how...
This article first appeared in the Jan/Feb 2019 issue of BoardRoom Magazine
To our friends in the hospitality industry, ‘tis the season to be at the top of your game delivering...
The struggle to hire and maintain top-level talent is an industry-wide concern—low unemployment and ...
The end of the year is a time where many find themselves taking a minute for self-reflection on thei...
Stuck in professional doldrums or disengagement, time comes when chefs may find themselves at the en...
Many clubs evaluate their strategic objectives each year. Personally, we often think of the upcoming...
Business owners know that nothing beats customer loyalty. Loyalty is what keeps people coming back f...
This article first appeared in the March 2019 issue of BoardRoom Magazine
Technology as an excellent way to boost productivity, and as busy managers we all can use some extra...
"Food allergies are a potentially fatal medical condition that results in more than 200,000 emergenc...
There are few sports quite like baseball—nearly everyone you meet has some sort of baseball memory; ...
It’s finally fall, and football season is in full swing. Whether the team you root for plays on Satu...
Earlier this year, as a part of the World Economic Forum Annual Meeting; the organization issued an ...
In the busy, demanding world of a club chef, his or her interaction with house committees, food and ...
Recently, I traveled to Charlotte to assist a club with interviews for a position we were working to...
This article originally ran in BoardRoom Magazine in the May/June 2019 edition. to subscribe, click ...
Recently, Club and Resort Business published an article in which a club in Pennsylvania hired, and t...
A visit to just about any farmers market this time of year will reveal that, much of summer’s bounty...
In the book, My Antonia, a story is told about a Russian wedding party in sleighs who are attacked b...
Inspiration is defined as “the process of being mentally stimulated to do or feel something” and thi...
Leadership is much more than a position title and is not granted solely based on merit or the size o...
Graduations season brings many speeches. Most will focus on the fact that graduates have their whole...
Prince’s song “ 1999 ” was released in 1982 and if you remember it, you remember that it seemed so f...
Running a private club in this competitive environment seems to be increasingly difficult. Quality e...
In the late 1970’s and early 1980’s, to attract Baby Boomers, clubs began relaxing dress codes and b...
"We cannot solve our problems with the same thinking that we used when we created them.”
The club industry is often accused of being the last industry to jump on the technology bandwagon. H...
“We don't need a recruiter, we have a Director of Human Resources….”
A browse through the sundries and notions shops at the Nashville airport reveals a confection that i...
A new year brings fresh, innovative ideas for club food and beverage along with exciting, endless po...
The holiday season is a great time to reflect on the spirit of hospitality and the role that those o...
Recently, the Washington Post issued an article in their Real Estate section exploring the recent tr...
How will automation affect the private club world?
Your club has history. A lot of history. And while you want to pay tribute to the rich past, as the ...
It is officially November; and while your non-hospitality friends may be arguing over whether the Ho...
Earlier this week, Dede Henley, workplace leadership consultant and contributor to Forbes Magazine p...
A member gets in another member’s face on the first tee and starts yelling expletives, irritated ove...
Inc Magazine recently featured a story in which a pilot for Southwest Airlines held a departing flig...
Where to start when everything seems like a top priority I recently had a long conversation with a m...
This upcoming Sunday is Father’s Day, so I thought I would write a bit about fathers and the impact ...
“Our brains are not wired for routine and repetition at work. Disengagement isn’t a motivation probl...
A failure is not always a mistake, it may simply be the best one can do under the circumstances. The...
We hear it all the time from customers and clients that there just isn’t enough time to make trainin...
Call it a convergence of the calendars, but this weekend offers a veritable palooza of fun foodie op...
Many private clubs have rich, long-established legacies and traditions ranging from golf course desi...
If you’ve been a regular reader of this blog, by now you know how important we at RCS think training...
For many in hospitality, the holiday season is the most wonderful—and challenging—time of the year. ...
Taking Root: Found among the tea leaves read by research institutes that forecast and predict future...
Legendary golf instructor, Butch Harmon , has ten rules to change a golf swing. Clubs making cultura...
In a competitive marketplace, private clubs that do not have a unique value proposition find themsel...
